Health Care Service Complaints

Complaints or concerns against a regulated health professional can be dealt with in a number of ways.  We encourage you to first speak with the health professional who provided your care.  If you are uncomfortable raising your concerns with the health professional, then you can direct them the HSS Authority responsible for the facility. 

If your concerns are not addressed to your satisfaction, please direct your complaint as follows: 

If your complaint is about a registered nurse or nurse practitioner, contact the Registered Nurses of the Northwest Territories and Nunavut (RNANT/NU).  The RNANT/NU  is responsible for handling and investigating such complaints.  For more information, contact:

Registered Nurses Association of the Northwest Territories and Nunavut

P.O. Box 2757

Yellowknife NT X1A 2R1

Phone: (867) 873-2745

Fax:     (867) 873-2336

If your complaint is about a physician, contact the Complaints Officer.  Under the Medical Profession Act, the Complaints Officer is responsible for investigating written complaints about physicians.  This process is summarized in a plain language document. For more information, contact:

Complaints Officer

Dr. Michael Caffaro

With the College of Physicians and Surgeons of Alberta

Phone: (780) 969-4956

Fax: (780) 424-9617

If your complaint is about a dentist, contact the Review Officer.  Under the Dental Profession Act, the Review Officer is responsible for investigating written complaints against dentists.  For more information, contact:

Dr. Vernon Harold Jones

Review Officer

828-21 Ave NW

Calgary AB T2M 1K4

Phone: (403) 282-8594

Fax:     (403) 282-7753

If your complaint is about a pharmacist, contact the Complaints Officer.  Under the Pharmacy Act, the Complaints Officer is responsible for investigating written complaints against pharmacists.  For more information, contact:

Ms. Samantha Van Genne

Registrar, Professional Licensing

Corporate Planning, Reporting and Evaluation

Department of Health and Social Services

Government of the Northwest Territories

5015-49th Street (7th Floor)

P.O. Box 1320

Yellowknife, NT X1A 2L9

Tel: 867-767-9067 

Fax: 867-873-0484

If your complaint is about a midwife, contact the Complaints Officer.  Under the Midwifery Profession Act, the Complaints Officer  is responsible for investigating written complaints against midwives.  For more information, contact:

Mr. Steve Eichler

Complaints Officer

Field LLP

2000 Oxford Tower

10235-101 Street

Edmonton AB T5J 3G1

Phone: (780) 423-3003

Fax:     (780) 428-9329

If your complaint is about a Social Worker, contact the Complaints Officer. Under the Social Work Profession Act the Complaints Officer is responsible for investigating written complaints against Social Workers. For more information, contact:

Alison MacDonald, PhD, RSW

Associate Registrar/Complaints Director

Alberta College of Social Workers

#550 10707 100 Avenue

Edmonton, AB T5J 3M1

780-421-1167

1-800-661-3089

Complaints about all other regulated health professionals should be referred in writing to the Professional Licensing Registrar.  For more information, contact:

Registrar, Professional Licensing

Department of Health and Social Services

5015-49th Street (7th Floor)

P.O. Box 1320

Yellowknife, NT X1A 2L9

Phone: 867-767-9067 

Fax:     867-873-0484