Health Care Service Complaints

Last modified: 
Fri, 05/01/2020 - 07:45

Complaints or concerns against a regulated health professional can be dealt with in a number of ways.  We encourage you to first speak with the health professional who provided your care.  If you are uncomfortable raising your concerns with the health professional, then you can direct them the HSS Authority responsible for the facility. 

If your concerns are not addressed to your satisfaction, please direct your complaint as follows:


Dentist

If your complaint is about a dentist, contact the Review Officer.  Under the Dental Profession Act, the Review Officer is responsible for investigating written complaints against dentists.  For more information, contact:

Dr. Vernon Harold Jones
Review Officer
828-21 Ave NW
Calgary AB T2M 1K4
Phone: (403) 282-8594
Fax:     (403) 282-7753


Midwife

If your complaint is about a midwife, contact the Complaints Officer.  Under the Midwifery Profession Act, the Complaints Officer is responsible for investigating written complaints against midwives.  For more information, contact:

Mervin Blair
Complaints Officer
RR # 2
Millet AB T0C 1Z0
Tel: 780-387-0930 
Fax: 780-387-5870


Pharmacist

If your complaint is about a pharmacist, contact the Complaints Officer.  Under the Pharmacy Act, the Complaints Officer is responsible for investigating written complaints against pharmacists.  For more information, contact:

Mervin Blair
Pharmacist Complaint Officer
RR # 2
Millet AB T0C 1Z0
Tel: 780-387-0930 
Fax: 780-387-5870


Physician

If your complaint is about a physician, contact the Complaints Officer.  Under the Medical Profession Act, the Complaints Officer is responsible for investigating written complaints about physicians.  This process is summarized in a plain language document. For more information, contact:

Complaints Officer
Dr. Michael Caffaro
With the College of Physicians and Surgeons of Alberta
Phone: 780-969-4971 or 1-800-561-3899 ext. 4971
Fax: (780) 424-9617


Psychologist

If your complaint is about a Psychologist you may file a complaint under the NWT Psychologist Profession Act.  Please submit your written complaint to the Complaints Director with the College of Alberta Psychologists (CAP). Please contact:

Troy Janzen, CAP Complaints Director
College of Alberta Psychologists
2100 Sun Life Place
10123 - 99 Street NW
Edmonton, Alberta T5J 3H1
Phone: (780) 424-5070
Fax:     (780) 420-1241


Registered Nurse or Nurse Practitioner

If your complaint is about a registered nurse or nurse practitioner, contact the Registered Nurses of the Northwest Territories and Nunavut (RNANT/NU).  The RNANT/NU  is responsible for handling and investigating such complaints.  For more information, contact:

Registered Nurses Association of the Northwest Territories and Nunavut
P.O. Box 2757
Yellowknife NT X1A 2R1
Phone: (867) 873-2745
Fax:     (867) 873-2336


Social Worker

If your complaint is about a Social Worker, contact the Complaints Officer. Under the Social Work Profession Act the Complaints Officer is responsible for investigating written complaints against Social Workers. For more information, contact:

Mervin Blair
Complaints Officer
RR # 2
Millet AB T0C 1Z0
Tel: 780-387-0930 
Fax: 780-387-5870


Other Regulated Health Professionals

Complaints about all other regulated health professionals should be referred in writing to the Professional Licensing Registrar.  For more information, contact:

Mervin Blair
Complaints Officer
RR # 2
Millet AB T0C 1Z0
Tel: 780-387-0930 
Fax: 780-387-5870